AL: Custom Work Definitions & Limits Reference

Custom itineraries, confirmation letters, and reports can be built upon request to meet your property's specific operational and branding needs.

 

The Context

• Location: Custom documents are generated and accessed within ALICE (via the Ticket tab, Guest tab, or Reports tab depending on the request type).

The Data

Custom Work Type	Definition	Lead Time
Confirmation Letter	Document provided to guests via email, printed, or saved locally. It can be customized to match property brand standards.	2-3 weeks
Itinerary	Document compiling a list of tickets associated with a guest reservation. Format of the body cannot be changed, but the Intro, Closing, and font can be customized.	2 weeks
Ticket Print Out	A document version of a ticket. Best used when working with an external vendor who does not have access to your ALICE account.	2 weeks
Custom Report	Tailored data reporting when additional needs are not being met by the default reports available in the Reports Tab.	4 weeks

Limits & Considerations

• Confirmation Letter Updates: Customization is manually coded. If configuration changes occur to Services or Service Options after the letter is customized, those changes are not automatically included. You must open a new custom work request to include them.
• Confirmation Letter Formats: Can be created in a Web format (allows native editing within ALICE) or a Microsoft Word format (requires users to download the document to edit).
• Itinerary Templates: Each property is limited to exactly one itinerary template.
• Logos: The logo on all custom documents is strictly tied to the logo associated with the hotel in ALICE Admin.
• Ticket Print Outs: It is not recommended to use printouts for regular staff. The best practice is to provide ALICE access to all staff interacting with tickets.