AL: QuickStart Guides by Role

Alice's permissions are role-based. This guide outlines the recommended user permissions and key tasks for common hotel roles to ensure staff have access to the tools they need without compromising system security.

Role	Key Tasks	Recommended Permissions	Department
Room Attendant	View assigned rooms on mobile, update room status, create maintenance tickets.	User Type: Employee. Roles: Access to Ticket List, Rooms tab. Access to "My Board" (Mobile).	Housekeeping
Housekeeping	Run supplies, remove linens, maintain public areas.	User Type: Employee. Roles: Add tickets in Public Areas, Housekeeping, and Maintenance Facilities.	Housekeeping
Supervisor	Inspect rooms, train staff, manage room attendant progress.	User Type: Employee. Roles: Access to "All Rooms" and "Staff" (Mobile). Access to Unlimited/Inspected status updates.	Housekeeping
Manager	Manage labor productivity, creation of boards, and overall department success.	User Type: Hotel User Admin (to manage staff). Roles: Access to Reports. Edit Assignments & Priorities.	Housekeeping
Front Desk / Concierge	Field guest requests, manage amenities, manage local vendors.	User Type: Employee. Roles: Access to Tickets, Guests, Local, SMS/Chat, and Logbooks. Manage OpenTable.	Front Office & Guest Services
General Manager	Review staff performance, high-level reporting, identify operational trends.	User Type: Hotel Admin. Roles: Full access. Batch ticket management.	Front Office & Guest Services
Engineer	Respond to maintenance tickets, perform Preventative Maintenance (PM) tasks.	User Type: Employee. Roles: Add/Edit/Close tickets in Maintenance and PM Facilities.	Engineering & Operations
Director of Engineering	Schedule PM, assign work, evaluate asset trends.	User Type: Employee (or Hotel Admin). Roles: Access to Reports. Full access to Maintenance/PM Facilities.	Engineering & Operations
Director of Operations	Execute strategy, solve escalated issues, optimize account usage.	User Type: Hotel Admin. Roles: Full access to all tabs and settings.	Engineering & Operations

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