Release Date: May 11, 2026
Action Required: New Mobile App
To access these enhancements, you must switch to the new "Alice by Actabl" app. These features live exclusively on the new platform and will not appear in legacy versions.
Download for iOS: Apple App Store
Download for Android: Google Play Store
NEW: Above Property Lobby
We designed a new landing experience specifically for portfolio-level users in multi-hotel groups.
Navigate faster: Use the clean hotel list to view your properties at a glance.
Switch context: Jump into any individual property with a single click.
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Access data: Open Reports directly from the Lobby to streamline your workflow.
NEW: Native SMS Messaging
You can now manage SMS conversations natively within Alice by Actabl.
View guest details: See guest names, room numbers, reservation statuses, and VIP levels directly in the conversation list.
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Stay mobile: Front desk and concierge teams can handle guest texts on web, mobile, or iPad with full reservation context.
NEW: WhatsApp Support
We expanded WhatsApp support to mobile and iPad. Your staff can now reach international guests through their preferred channel from anywhere on the property—no desktop required.
IMPROVED: Message Templates
Speed up your workflow with templates accessible directly from the composer.
Auto-populate details: Templates pull in guest names and reservation info automatically.
Stay consistent: Send personalized, professional responses without retyping common replies.
NEW: Translation, Attachments, & Offline Mode
The rebuilt Guest Messaging module goes far beyond the legacy app's capabilities:
Automatic Translation: Alice detects incoming languages and translates them for your staff instantly. When replying, Alice offers to translate your message into the guest's preferred language before you hit send.
Share Media: Attach up to 10 files (5MB each) per conversation to share documents or images.
Work Anywhere: Use the new iPad-optimized layout or stay productive with Offline Mode.
Deep-Link Notifications: Tap a push notification to go directly to that specific conversation.
Create Requests: Turn a conversation into a Guest or Internal Request with one tap.
Bug Fixes
This release included general bug fixes and stability improvements across the app. Reduced friction and fewer rough edges across day-to-day workflows.
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