AL: Best Practices for your Rollout

The Context Now that your team has completed their initial training, it’s time to apply that learning to a property-wide rollout. Alice is a flexible platform that can be configured to meet your unique operational standards. Use this guide to outline property-specific best practices, establish an ongoing training strategy, and ensure a successful transition for your staff.

 

The Data: Key Rollout Tasks

• Encourage Ongoing Learning: Ensure your Property Champions have the Alice knowledge they need to be successful internal ambassadors. Encourage them to attend ongoing webinars, become familiar with the Alice Knowledge Base Portal, and review core concepts using our retraining resources.
• Outline Alice Best Practices: Document the property-specific best practices that your staff should follow and revisit them regularly to ensure everyone is on the same page.
• Determine a Training Strategy: Once you gain momentum with Alice, discuss a strategy to maintain it long-term. Consider the following questions:
  • How will you onboard new staff and train them to properly use Alice?
  • How and where will you document property standard operating procedures (SOPs)?
  • If or when a Property Champion leaves, who will step into that role?

The Data: Customer Success Recommendations Our Customer Success Team recommends the following strategies for your Property Champions:

• Identify your Champions: These individuals are your on-site Alice experts. Make sure your staff knows exactly who they are so they can help field questions that come up.
• Add Alice to Recurring Meetings: Use daily stand-ups or recurring team meetings as a time to address top-of-mind Alice questions, reinforce property SOPs, and reward top users.
• Listen and Incorporate Feedback: Property Champions can make administrative changes that help optimize ticket types (Services) and ticket fields (Service Options). Collect feedback from your staff regularly to ensure the configuration of your Alice platform is fully optimized for efficiency.

Support & Next Steps

• Important Note: Please be sure to notify the Customer Success Team of any updates or changes to your on-site Property Champions! If you are unsure of how to get in contact with your Customer Success Manager, please reach out to [e-mail].
• Continued Success 

Please be sure to notify the Customer Success Team of any updates or changes to on-site property champions! If you are unsure of how to get in contact with your Customer Success Manager, please reach out to [e-mail]