AL: Launch

We get it! Hotel operations can be unpredictable and pinning down dates to set aside for training is easier said than done. However, to ensure your teams receive the most optimal training experience it’s critical to prioritize training and confirm your property launch dates with your Customer Success Specialist.

Tasks:

Confirm Launch Dates:

• Our team will do our best to accommodate your requests for training dates once Account Setup steps are complete.
• We ask that you stick to your confirmed launch dates to the best of your ability. If for any reason your teams are unable to make your confirmed launch dates, we have some great self-paced resources and ongoing learning opportunities that your team can take advantage of.
• Your account will become ACTIVE on the last day of your confirmed launch dates whether or not your teams were able to attend the training. Your billing cycle will begin on this date.  
   

Training:

• Our Customer Success Specialists are experts in launching properties.
• Whether your teams are attending virtual training sessions or learning at your own pace with our self-paced learning paths, our specialists will connect you to the resources you need to get prepared for your property rollout.
  • Please review the Virtual Training Consultations Article.
  • Please review the Self Paced | Preventative Maintenance Article.
  • Please review the Self Paced | Guest Service Article.

Next Steps:

• Rollout